At Flairal, we’re committed to making your shopping experience seamless and worry-free. Our refund and return policy is designed to give you peace of mind with every purchase.
Refund Eligibility – Money-Back Guarantee
We provide full refunds for eligible items returned according to our policy.
Refunds are issued to your original payment method (credit card, PayPal, etc.) within 15 business days of approval.
You’ll receive a refund confirmation email once the process is complete.
Note: Original shipping charges are non-refundable.
Items Received Damaged or Faulty – Free Returns
If your order arrives damaged or defective, please contact us immediately at support@flairal.com with:
Clear photos of the issue
Your order number
You may choose between:
A full refund, or
A replacement item
Return shipping for damaged or faulty products is always 100% free.
Canceling Your Order
Orders may be canceled before shipment for a full refund.
If your order has already shipped, cancellation is not possible—but you may still return the item under our return policy.
Delayed Refunds
If you haven’t received your refund after 15 business days, please contact us at support@flairal.comYour order number
Payment details
Our team will investigate and resolve the issue promptly.
Return Policy – Easy 14-Day Returns
Overview
Return Window: 14 days from delivery date
Return Shipping: Paid by customer (unless defective)
Restocking Fees: None
Final Sale Items: Not eligible for return
Eligibility
Defective/Damaged Items – Full refund or free replacement Non-Defective Items – Must be unused, unopened, and in original condition
Condition Requirements
Returned items must include:
Original packaging
All tags/labels
Accessories or inserts (if applicable)
Item must be in new and resalable condition
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
How to Initiate a Return
To request a return, contact us via:
Email: support@flairal.com
Live Chat: Available on our website
Include the following:
Order number
Reason for return
Photos (if defective)
Return Instructions
Contact Us – Send your request via email or live chat.
Get Authorization – We’ll provide a Return Merchandise Authorization (RMA) and instructions.
Ship Your Return – Send the item back using your preferred carrier (unless defective). Include your RMA number.
Return shipping is the customer’s responsibility unless the product is defective or incorrect.
Return Address
Flairal
5900 Balcones Drive, Suite 100
Austin, Texas, 78731
United States
Business Information
Business Name: Flairal
Business Number:
+1(226) 801-1311
Email: support@flairal.com
Address: 5900 Balcones Drive, Suite 100, Austin, Texas, United States
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM
Customer Support: Available 24/7