Return & Refund Policy

Return & Refund Policy

Last updated: October 9, 2026

At Flairal, we want you to feel confident about your purchase. If an item is not right for you, this policy explains how returns work and what you need to do to request one.

1. Return Window

You may request a return within 30 days of receiving your order.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all original tags, straps, accessories, and other items supplied with the product
  • Include your order number or other proof of purchase

Items that have been used, worn, washed, altered, or damaged after delivery are not eligible for return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Email us at support@flairal.com and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging where applicable

We will review the issue and provide the appropriate return instructions. When applicable, Flairal will provide a prepaid return shipping label for an approved damaged, defective, or incorrect item.

4. Returns Due to Personal Preference

If you are returning an item because you changed your mind or ordered the wrong product, color, or style, you are responsible for arranging and paying for the return shipping. Original shipping charges, if any, are not refundable for returns based on personal preference.

5. Restocking Fee

Flairal does not charge a restocking fee.

Restocking Fee: $0

6. How to Request a Return

Step 1 — Contact Us

Email support@flairal.com with your:

  • Order number
  • Item you would like to return
  • Reason for the return
  • Photos, if the item arrived damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our customer support team will review your request and normally aims to respond within one business day. Please do not send an item back before receiving return instructions from Flairal.

Step 3 — Send Your Return

Once your return has been approved, securely package the item with its original packaging, tags, straps, accessories, and other included items. Send the return to the approved return address provided by our customer support team. We recommend using a trackable shipping service and keeping your receipt and tracking information until the return has been completed.

7. Refunds

Once your return is received, we will inspect the item. If the return meets the requirements of this policy and is approved, the refund will be issued to your original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account. Refunds cannot be issued to a different payment method.

8. Exchanges

Flairal does not currently offer direct exchanges. If you would like a different product, color, or style, you may return the original eligible item under this policy and place a new order.

9. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made items
  • Final-sale or clearance items clearly identified as non-returnable before purchase
  • Items that have been used, worn, washed, altered, or damaged after delivery
  • Items returned without required original packaging, tags, straps, accessories, or included components

These restrictions do not apply when an item was received damaged, defective, or incorrect.

10. Customer Responsibilities

Customers are responsible for:

  • Requesting a return within 30 days of delivery
  • Returning eligible items in unused and original condition
  • Including original packaging, tags, straps, accessories, and included items
  • Providing an order number or proof of purchase
  • Paying return shipping costs for returns based on personal preference
  • Following the return instructions provided by Flairal

Returns that do not meet these requirements may not qualify for a refund.

Need Help?

If you have questions about a return or refund, please contact Flairal:

Email: support@flairal.com
Phone: +1 (410) 340-6542
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time

We aim to respond to customer inquiries within one business day.

Business Information

Store Name: Flairal
Operated by: ATOZEE LLC
Business Address:
ATOZEE LLC
7200 Alden Way Apt 1023
Hanover, MD 21076
United States
Email: support@flairal.com
Phone: +1 (410) 340-6542
Website: flairal.com